Graceworks Housecleaning
Frequently Asked Questions

Yes, we are licensed, bonded, and insured for your protection and the protection of our green cleaners and company. GraceWorks runs background checks on all of its cleaners through Datasource Background Screening Services. You can rest assured that our cleaners are trustworthy.

Click the link above – “Contact Us” – or give us a call at 541-292-3895.

Each home is unique. So we customize every job to your situation. We aim to reduce stress and create ease in your life. If you want laundry done, we can do that. If you want your dishes done, we can do that too. We suggest you think of the areas and activities in your home that are most time consuming, stressful, or challenging for you to do. Some people are fine with wiping down the surfaces but they have a bad back and want help doing the floors and anything that requires bending down. We can do that too. Some people need help getting the mail and doing light errands and shopping. We can do that too.

After you have considered what you want done or if you have questions click the link above – “Services” – or give us a call at 541-292-3895.

We do offer eco-safe house cleaning, maid services, and office cleaning services. This includes regular maintenance cleaning, deep cleaning, move-out/in cleaning, real estate ready cleaning, and light-dust new construction/remodel cleaning.

We do not clean anything exterior except for the occasional patio outside glass doors, nor do we go above a one-step step-stool (no cleaning anything over 8ft). We do not offer bio-hazard/death/toxic clean clean up services (we do not clean human/pet waste) nor do we offer just-finished new construction clean up services.

Both of these services require specific training and operate under specific regulations. If you are not sure if the service you are looking for falls into the services we provide, give us a call.

Probably less than you think! Generally a three bedroom, 2 bathroom home take 3-4 hours of cleaning from one cleaner to clean the bathrooms, kitchen surfaces, dusting, vacuuming, and mopping floors for a home that is relatively organized and has been cleaned in the last month or two. This is considered a regular cleaning.

We charge $40 per hour per cleaner for all maintenance house cleanings or office cleanings or $45 per hour per cleaner for all deep clean, move-outs, move-ins, market ready, vacation rentals, or post construction cleanings. We arrive with our own appliances and eco-friendly cleaning supplies. Our rates are per-person hour and billed in 15 minute increments, rounded up.

Please click on the “Contact Us” link to the left to get a quote for your specific service request. The time/rate to clean a home or office depends on the size and condition of the home/office as well as if it is a deep or regular cleaning.

We are licensed in Ashland and Medford and registered in the State of Oregon. All of our staff are all insured and bonded. We are a member of AHCA(American Housecleaners Association) and ARCSI(The Association of Residential Cleaning Services International) and the Ashland Chamber of Commerce. We have been in the Rogue Valley since 2008. Check out our reviews and testimonials page to see what people have to say about us.

Everyone that works for Graceworks Housecleaning Services has had a detailed reference check, a thorough background check through Datasource Screening Services, and has been thoroughly trained.

So, when you hire our company, you can be assured that your valuable well be kept safe, your dollars will stay local, and that your Green Housecleaner is being paid over the table. In addition you can trust that everyone that works for Graceworks Housecleaning Services is a reliable and safe individual that is paid and treated well.

We keep our rates competitive so that you can get the best rate and the best cleaners!

If you are first time client with us, we ask that you go print off this Liability Form and have it filled out to give to the cleaner when they arrive.

If you have signed up for The Regular Clean or a The Deep Clean service, please try to have dishes out of the sink/off the counters (unless you have added that to the list of things to be done) and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning your home or business. If you wish to have the cleaner do some organizing for your home, we can do that too, it just takes more time.

If you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your freezer cleaned), please be sure that your freezer has been in de-frost mode for at least 24 hours before your scheduled service. Also, if you have signed up for the Move-out/Move-in cleaning service and you would like the interior of your oven cleaned turn on the self-clean feature (if your oven has it available) at least 24 hours before your scheduled service. This allows the cleaner to wipe out the interior with more ease saving them time and you money.

We accept checks, cash, credit card, Venmo, and Paypal. Please make checks out to GraceWorks. Most of our regular clients set up credit card on files that are charged at the end of the cleaning. Or you can simply leave a check on the kitchen counter after each service for the usual amount of hours that the cleaning takes once they have gotten a sense of the routine cleaning timeframe. Please note, we expect full payment for service immediately upon completion of service or via an invoice arrangement made with us. Otherwise, a 10% late fee and/or a billing fee may be applied, 1% accrued monthly. If you are not going to be home during the clean, please make payment arrangements with our office before the cleaning.

If you would like to pay with Paypal, Venmo, via invoice, or credit card, please let our office know at least 24 hours before your clean is scheduled. We may offer billing for a set schedule cleaning service program. Contact our office for more information regarding billing.

Yes! Absolutely. We love pets (check out our “About Us” page to read about our pets). However, if you have a dog (or dogs), unless you will be home, and/or unless your pet is completely comfortable with strangers, please try to have your dog out of the area that our cleaners will clean. We love pets, but for safety reasons and to keep the areas that have just been cleaned clean, we ask that Fido be removed from the immediate cleaning areas.

So that your cleaner can focus on cleaning your home or office, please direct billing, service program requests/updates, and questions and requests directly to our office. Please note that we do require at least 24hrs (excluding weekends and holidays) to make changes to your service program, such as update your entry information. We need this time to insure that there is enough time to update your file and your cleaner with the new information. If you need to change or cancel your cleaning, see below.

IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice for set schedule clients, or 48hrs of notice for one time service clients, to avoid a cancellation fee.

When a service is canceled less than 72hrs in advance, this limits – and many times prevents – our ability to book the slot with another service when leads to a loss of hours for the cleaner and a loss of revenue for GraceWorks. IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice for set schedule clients. If it is possible to leave a key or have the neighbor open up the house so the cleaner can still get in if you are out of town, then we will do that as you then still will get your cleaning and won’t be charged for no cleaning.

Services canceled within a 72hr time-frame will be billed for the time that had been reserved. We do understand that natural disasters and emergencies do sometimes occur and we can honor emergency situations with documentation.

Keep in mind: we still pay our GraceWorks Housecleaners when they arrive to your home and we get locked out or you sent us home and/or when you cancel within 24hrs; therefore, on-site and same day lock-outs are billed the time that has been reserved.

Late payments are subject to a 10% per 360-days-late fee, or 1% monthly accrual. Please communicate with us if you are having problems getting your bill up to date.

Yes, usually. Please remember, other larger professional cleaning services (such as Merry Maids and the Maid Brigade) offer a start time of between 9a-5pm (that means they don’t give a start time at all!). Our morning start time is the time you would like. So if you want 8:30am and we have an opening in our schedule for that time, we will be glad to set that time for you. Our afternoon start time is usually between 12-2pm. We service multiple clients, so we need to have some flexibility in when our cleaners arrive. If you won’t be home when your cleaner arrives, please see below for options. We are excellent about being punctual. When we say we will be there, we will be there.

Many of our clients are not home and are at work during the time that we provide service. There are several options regarding how we may enter the home. Please talk to our office about options and to decide on a method for your cleaner to enter your home/office (see below for some “how to enter” options). Please note: information regarding how to enter must be confirmed through our office at least 24hrs before your scheduled service (excluding weekends and holidays). If our cleaner needs to wait to enter the home/office, wait time is billed time.

No problem – just let our office know at least 24hrs prior to your service. If one of the usual procedures – such as the location of how to enter the home or other necessary information – has changed, give our office a call or send us an email. You can also let your cleaner know if you are in regular contact with them. In order to insure a smooth running service, and to insure that there is enough time to update your cleaner with the necessary information, we require at least 24hrs of notice (excluding weekends and holidays) to make a change on your service program. Keys are accepted for commercial clients; if you are not a commercial client, you may:

* Leave a key for us in a specific location (and update our office on the location)
* Attach a lock box to your door knob (and update our office on the combo)
* Provide our office with the combination for your garage door
* Arrange for your building manager or concierge to let our cleaner inside (let your building manager or concierge know we are “Graceworks Housecleaning Services”)

The lockbox that we suggest is the Master Lock 5400D Select Access Key Storage Box. Please be sure to update our office with the location & the code at least 24hrs (excluding weekends/holidays) prior to your next service date.

If your cleaner cannot enter the home/office upon arrival, a cancellation fee will be billed. Please see below for our cancellation policy.

No problem – just let our office know at least 24hrs prior to your service. If one of the usual procedures – such as the location of how to enter the home or other necessary information – has changed, give our office a call or send us an email. You can also let your cleaner know if you are in regular contact with them. In order to insure a smooth running service, and to insure that there is enough time to update your cleaner with the necessary information, we require at least 24hrs of notice (excluding weekends and holidays) to make a change on your service program. Keys are accepted for commercial clients; if you are not a commercial client, you may:

* Leave a key for us in a specific location (and update our office on the location)
* Attach a lock box to your door knob (and update our office on the combo)
* Provide our office with the combination for your garage door
* Arrange for your building manager or concierge to let our cleaner inside (let your building manager or concierge know we are “Graceworks Housecleaning Services”)

The lockbox that we suggest is the Master Lock 5400D Select Access Key Storage Box. Please be sure to update our office with the location & the code at least 24hrs (excluding weekends/holidays) prior to your next service date.

If your cleaner cannot enter the home/office upon arrival, a cancellation fee will be billed. Please see below for our cancellation policy.

You are welcome to leave your cleaner an “if there is extra time” list on the kitchen counter. Although we can’t guarantee that your cleaner will have the time to get to the extra items on the list, if your cleaner does have extra time, s/he will refer to the list and work off of it. Please keep in mind (see above) that we do bill in 15 minute increments, rounded up.

Yes. We have a 2hr minimum for one time, first time, and every 4th week (”monthly”) services; and a 2hr minimum for set schedule weekly or every other week services. Please note: if booking below the time we recommend (capping the service time), we cannot insure that all services will be completed up to standard. We do not recommend capping the service. And, please keep in mind, we do bill in 15 minute increments, rounded up.

We charge by the hour and in 15 minute increments, rounded up. For example, if your service takes 2 hours and 25 minutes, you would be charged for 2.5hrs. Please call our office with questions. Also, if our cleaner needs to wait to enter the home/office, wait time is billed time (please see above for instructions on how to enter).

Usually on the first cleaning, we like to have you present so the cleaner can do a walk through with you to confirm all that you would like done as well to clarify if there are any areas to be aware of that need special care. Then at the end of the cleaning we like you to be present for a completion walk through so you can confirm it was cleaned to your satisfaction. After that you do not need to be present at either the beginning or the end.

No. Once we book your service and send out your cleaner, we have already “reserved” this time for your service and you will be charged for the quoted service range UNLESS the home is either cleaner or smaller than originally noted and we over quoted you. In this case, you will only be charged for the actual time needed to complete your original service call. Since we do still need to pay our cleaners for the minimum time quoted, we do ask that you do not request to reduce your quote/service on arrival. 

Please note that our office does require at least 24hrs (excluding weekends and holidays) to make changes to your service program, such as add/remove a bathroom, etc. We need this time to insure that there is enough time to update your file and your cleaner with the new information. If we do not have this notice we can run into challenges with getting the cleaner to their next appointment on time. IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 72hrs notice for set schedule clients, or 48hrs of notice for one time service clients, to avoid a cancellation fee (see above).

A tip is always appreciated – and goes directly to your cleaner. A tip is a great way to show your cleaner that you are happy with his or her work. Tips are not “rolled into” our hourly rate, so if you would like to tip your cleaner, you may add the tip into your service total payment (and we will reimburse your cleaner) OR you may tip your cleaner directly. In the cleaning industry (unlike other service industries), it is more common to tip a flat rate as opposed to a percentage. We nor do our cleaners expect a tip. The range depends on the length and quality of work.

If you forgot to tip, you can also click below (on the “Donate” button) to tip via Paypal (just include a note so we know which of our amazing cleaners you would like the tip to go to)

If something was missed in one of our standard cleaning service packages, and you are not satisfied with your house or office cleaning, please notify our office within 24 hours of the cleaning and we will send the team back out – at our expense – to correct the problem. Please note, if you book by the hour and not up to our guidelines (i.e. “cap” the service), we cannot guarantee that all services will be completed. Also, we will call you a shortly after your first service (usually within a day or two). Please offer us your feedback when we call. We want you to be completely satisfied with our service. If you have any questions, comments, or concerns, please do not hesitate to contact us. We find that great communication in the very beginning of setting up service insures more ease in your life and is a great foundation from which we may develop our relationship.

No! Just what you want us to clean so that your life can be simpler, cleaner, and greener! Our cleaners bring all of our own, company approved, biodegradable and eco-friendly cleaning products.

Please note, for insurance and liability reasons, our cleaners cannot clean anything above 8ft and cannot climb higher than a two-step step-stool. If you would like your cleaner to use a two-step step-stool, you will need to provide this item.

Our main product lines are Better Life, Eco’s, and Method Cleaning Products. You can learn more at our why green cleaning page for a full list of our products. Our vacuums are Shark Apex floor vacuums, which are low-noise, light-weight, and come with double heap filtration which catch and kill 99% off the bacteria and particulates in the air while we clean.

Please note, our cleaners can ONLY use our company approved products.

You may also instruct our cleaners to use your own towels, sponges, brooms, central vacuum, and mops. We can use the products that you provide but we cannot gaurantee the results of those products and we give our cleaners the right of refusal to use toxic cleaners that client ask to be used in their home. Let us know if you would like a specific product to be used in your home.

Although we rarely encounter a situation where we have to refuse service to a client, if our cleaners continually feel uncomfortable working for a client and/or if the client harasses or solicits our company and/or cleaners, we reserve the right to refuse service to anyone.

Of course, if you have any questions, comments or special requests, please do not hesitate to call or email us or call our office at 541-292-3895! We’re here to make your life simpler, cleaner, and greener.

If you have any questions, please call 541-292-3895 or email us at [email protected] to contact us at our office. Once your service is officially booked, you will receive a confirmation call from your cleaner, usually that day or at the latest the following day. They will confirm your address and the day and time for your first cleaning. Then on the first cleaning as we mentioned above, do a walk through with the cleaner what you would like done. Make sure the cleaner has your contact info if you leave the house on the first cleaning while they are cleaning so they can contact you when they are getting close to being finished so they can call you to come back for the completion walk through. Other than that, sit back, relax and let us make your home sparkle!